Delonghi Contact Details
Delonghi Warranty Claim Portal
Changeover please contact Rosie & Jenny sva.au@delonghigroup.com
Consumer Care please contact Cathy cathy.ukovich@delonghigroup.com
Technical Support please contact Kevin kevin.laycock@delonghigroup.com
Service Centre enquiries sva.au@delonghigroup.com
Spare parts please contact sva.au@delonghigroup.com
General Customer Enquires 1800126659
Jenny Richards – Service Manager jenny.richards@delonghigroup.com
Sharon Cleary – Credit Officer sharon.cleary@delonghigroup.com
James Boyden – Service Technical & Compliance Manager James.Boyden@delonghigroup.com (Do not email)
Delonghi Warranty Process
When new job arrives
- Verify proof of purchase and take a copy.
- If you are not satisfied with proof of purchase please book as non-warranty and advise customer.
When repairing
- Add correct part numbers and cost price (from Delonghi).
When claiming
- Claim online
Destruction certificate
- For all changeovers please submit destruction certificate with photo of compliance plate
- Destruction certificate must be emailed to sva.au@delonghigroup.com