Breville Contact Details
Portal address: Breville Parts Order Website
Portal Support – Login Resets E: service.support@breville.com.au
Portal Support – Portal User Issues E: partner.support@breville.com
Parts Order Enquiries P: 1300 726 941 E: agent.orders@breville.com.au
Warranty & Service Support P: 02 8047 6171 E: service.support@breville.com.au
Warranty Claims E: warranty.claims@breville.com.au
Faulty Returns E: returns@breville.com.au
Technical Support Minh 02 8047 6116 Chia 02 8047 6110 Tom 02 8047 6117
Australian Customer Call Centre P: 1300 139 798 E: askus@breville.com.au
Paula Peene P: 02 8047 6146 E: paula.peene@breville.com.au (Do not call or email)
Breville Warranty Process
When new job arrives
- Please check if customer has a work order number. if yes, please check the email from Breville with correct WO number and check warranty status.
- Verify proof of purchase and take a copy.
- If proof of purchase is not available try to verify the warranty status by PDC / Batch code.
- If you are not sure please book as non-warranty and advise customer. In this case no handling fee will be applied.
When repairing
- Please note the error codes and number of occurrences (from the log) where available.
- Add correct part numbers and cost price (from Breville).
- Add Breville invoice no (for spare parts).
When claiming
- Please make sure Breville invoice numbers for all spare parts are noted.
- Please make sure all prices are correct and matches with invoice.
- Send email to warranty.claims@breville.com.au